Frequently Asked Questions about Products
Before contacting our customer service team, please take a few minutes to browse our comprehensive FAQ section. Chances are you'll find the answer to your question about our early learning programs and products here more quickly!
Frequently Asked Questions about Orders
Do you deliver to all countries around the world?
We ship to all countries internationally. Our web site will calculate your shipping charges automatically. If you are not happy with the shipping cost, you can still change your mind and cancel the order at that point. As long as you do not submit your order, your credit card will not be charged. PLEASE NOTE: Some countries may ask for extra customs charges, so please be aware of the guidelines in your country.
I have a question on my order shipping status, how do I go about it?
Please contact us at firstname.lastname@example.org. We will get back to you as soon as possible!
I received my product, but I would like to return it, how do I go about it?
We do our best to make sure that every customer is happy. So, if you have an issue with an order, please contact us at email@example.com. Let us know how we can help. Please be aware that all DVDs must be unopened and all items in new condition. We cannot give credit for returned items that are not in new sales condition.
I have some questions about my order that is not covered here.
Please write to us using the "Submit a Ticket" button. We're happy to answer your questions.
Our International Offices
Kuala Lumpur, Malaysia
Classes • Preschool • Workshops
Granite Falls, North Carolina
USA Teacher Training Headquarters