Heart-based brain-boosting techniques through loving acceptance and a relaxed playfulness

Authorization for billing

Upon my placing of an order through the Right Brain Kids web site, via telephone or via a method that I have deemed acceptable by virtue of my having placed such order, I authorize Right Brain Kids to charge the credit card I have specified, or to receive funds from my PayPal account, for the order total.

NOTE: Funds transferrred through PayPal will reflect a transaction as having been paid to PAYPAL * RIGHTBRAINKIDS.

True and correct customer information

I affirm that the name and personal information that I will provide or have provided upon my placing an order are true and correct.

Understanding of terms

I further declare that I have read, understand, consent, acknowledge and agree with and to these Conditions of Ordering, the Terms of Use, and the Privacy Policy as published on the Right Brain Kids web site.

Digital products non-refundability

Due to the volitile and virtual nature of digital products (those delivered as digital files), I consent, acknowledge and agree that any and all digital product purchases I make are final and non-refundable.

Shipping methods for physical products

Orders for physical products are processed within 48 hours of receipt and shipped within one to two business days thereafter. Orders for physical products are shipped via US Postal Service (unless otherwise specified and/or you pay any additional shipping charges).

Once your order for physical products has been shipped you will be notified via email.

Shipping times for physical products

We do not ship physical products on Saturdays, Sundays, or Holidays. Any orders for physical products placed on Saturday or Sunday will be processed on the next business day.

Orders for physical products are estimated to ship the next day if the order is made on a weekday before 3:00 pm CST.

Shipping delays on out-of-stock physical products

We always strive for customer satisfaction. However, some shipping delays are beyond our control (i.e., inclement weather and shipping carrier misroutings). In order to ensure your order for physical products arrives promptly, please review all information submitted before processing orders.

Occasionally, a physical product may be out of stock. Out-of-stock orders will be held "open" until thew physical product is again becomes available, whereupon it will be shipped immediately upon inventory replenishment.

Cancellations for physical products

Cancellations must be made within 24 hours after the order is placed. Please contact our Customer Service department to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.

Please allow two to three business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once a refund has been issued.

Customer is responsible for all return shipping and insurance costs. Package must be in original packaging without any damage in order to receive a refund. Shipping and handling charges are non-refundable.

Returns and warranty on physical products

All of our items are protected by a three-day warranty and 30-day physical materials warranty. If you have an item that you think is defective, and it is within the warranty period, please contact our Customer Service department for further direction. If physical materials need replacement, we will promptly ship a replacement free of charge.

When returning a defective item, please include a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival to us, we will rectify the defect.

Damaged goods received

All of our items undergo an inspection before shipment to ensure that they are functional and free of damage. Therefore, any damage to items most likely occurred during the shipping process. If you receive a damaged item, please contact us within three days of receiving it so that we can file a damage report with the shipping company and make arrangements to repair or replace your damaged item.

Returned physical products

Returned items must be 100 percent complete, contain all original boxes and packing materials, contain all manuals, accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged, and you use a carrier that can provide you with proof of delivery (for your protection).

All returns and exchanges must be shipped within three business days once a we have been notified of any problems. Items will only be accepted if they are returned with all of the original packaging materials and documentation.

If any products are returned back to us and found not to be defective, they are subject to a 30 percent restocking fee.

Resolution of dissatisfaction

I consent, acknowledge and agree that if I have any question, concern, dissatisfaction or dispute about the product purchase, the payment charges or any other issue related to the transaction, I will first bring these issues to Right Brain Kids to seek resolution.

Right Brain Kids is committed to the highest standards of customer service, and Right Brain Kids will utilize all efforts to resolve your question, concern, dissatisfaction or dispute in a timely, effective, dignified and respectful manner.

Contact

If you have any questions or concerns about our web site or these Conditions of Ordering, please send us a message from our Contact page, or send us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Last updated: 12-14-2007